FAQs Decking

One difference is the thickness of the boards, the Deep Embossed boards are 25mm thick and the Enhanced are 22mm thick. The woodgrain is different, with a deeper embossed woodgrain on the Deep Embossed range and the Enhanced range has a two-way woodgrain design embossed into it, which is a little less pronounced. The Deep Embossed board is a bit strong too, although both suitable for commercial and domestic use.

Yes we do all the boards have available square edge, bullnose boards and trims available to add to your order. In comparison to the L-shaped trims, we believe that the square edge boards offer a much neater and seamless finish to a decking project.

Yes we can. Please send an email to [email protected] with a rough sketch of your project and the measurements. Please specify which board colors and styles interest you. The team will pull a quote together for you based on this.

The transport team will organise your order into a delivery run, they will contact you to inform of the delivery date.

At Outdoor Look, we aim to deliver your order within 5-7 working days after we confirm it. If you reside outside of the delivery zones, such as Aberdeen, Dundee, or Cornwall, and certain areas of Devon. A courier will deliver the order and it may take up to 10 working days. Upon receipt of your order, we will confirm the delivery details with you. We use our own vehicles and a courier firm for deliveries.

You will receive a call confirming your delivery address and delivery date.

The Deep Embossed decking boards are 3.6m length, 25mm thick and 146mm wide, the Enhanced Range are 3.6m length, 22mm thick and 146mm wide. The Deep Embossed and Enhanced square edge boards are the same just 136mm wide (10mm narrower)

We recommend ordering the colour coded screws to fit the square edge boards, these will match up to the colour of your decking providing a neat finish.

The Outdoor Looks decking installation guide can be viewed here.

We deliver to most parts of the UK.

There are some locations that are hard/not possible for us to deliver to such as Cornwall, Dundee, Aberdeen, Norther Ireland etc.

Please contact use to discuss your location for more details.

No we are an online business who only supply the products.

We are unable to recommend installers.

The Deep Embossed Mist Grey and Ash White are the two most popular colours in this range.

The Enhanced Ignite Black is our most popular colour in this range.

The Outdoor Look do accept returns. They are need to be returned within 28days and are to be arranged at the purchasers expense.

You must return the product to us in perfect, re-sellable condition to receive a refund.

Yes, all our decking comes with a warranty for the decking boards.

All decking warranties can be viewed here.

The Ash White decking is as close to a shade of white as possible, it is currently the lightest colour on the UK market. It is a very pale/silver light grey.

Composite decking needs to be installed onto a sub-frame to provide it sufficient support and stability. This sub-frame could be installed into the ground with the deck boards fitted onto it.

Composite decking boards do not rust, as they are made from a wood, plastic mix with no metal within the mix.

Composite decking is a great product when looking for a low-maintenance option. Traditional wood decking is incredibly high maintenance, requiring regular cleaning, sanding, staining and treating for mould and mildew. Where as composite only requires cleaning which can be done with a brush and soapy water or a jet wash every few months.

Composite products be it decking, cladding etc will all expand and contract throughout the year as the temperatures change. If fitted correctly using the recommended fixings these will allow for the product to expand and contract without causing any problems.

It is rare for composite decking to crack, if this happens it is more often than not due to installation, such as end to end boards not being double joisted, not having 400mm centres along each length of board and not using the recommended fixings.

The ultimate composite decking is called capped or co-extruded decking, this has all the protective properties used in the decking as a thick layer around the board as opposed to spread throughout the make up of the board. It being as a thick layer around the board increases its level of protection greatly. This does therefore come at a higher price and is more often used on commercial projects due to it being used for high traffic projects.

Yes.

No.

No, we do not take deposits or payments in instalments.